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Support & Maintenance

Your Website Should Work
While You Work on Your Business

Security updates. Performance monitoring. 24/7 support. We handle it all.

An unmaintained website is a liability waiting to happen. Security vulnerabilities creep in. Software goes out of date. Performance quietly degrades. We offer ongoing maintenance packages that keep your digital products running safely, smoothly, and up to date — with real support when you need it.

What We Cover
Security Monitoring
24/7 threat detection & firewalls
Included ✓
Core Updates
CMS, plugins & security patches
Included ✓
Daily Backups
Automated offsite backups
Included ✓
Priority Support
Fast response & issue resolution
Included ✓
Performance Optimization
Speed & Core Web Vitals
Included ✓
Uptime Monitoring
99.9% uptime guarantee
Included ✓
99.9%
Uptime
24/7
Support
1hr
Avg Response
1,000+
Happy Clients
20+
In-House Specialists
99.9%
Uptime Guarantee
1hr
Response Time
What We Offer

Complete Care for Your
Digital Products

From security monitoring to content updates, we've got you covered.

Security Monitoring & Malware Protection

24/7 threat detection, firewall management, malware scanning, and immediate remediation. Your site stays protected around the clock.

Core & Plugin Updates

Regular updates for your CMS, plugins, and dependencies. We test everything before applying updates so nothing breaks unexpectedly.

Automated Daily Backups

Daily offsite backups with easy one-click restore. Your data is safe even in worst-case scenarios.

Priority Technical Support

Fast response times for issues, questions, and urgent fixes. Real support from actual developers, not chatbots.

Performance & Speed Optimization

Regular performance audits, database optimization, image compression, and caching configuration to keep your site fast.

Uptime Monitoring & Reporting

Real-time uptime monitoring with instant alerts if your site goes down. Monthly reports on performance, security, and updates.

The Business Case

An Unmaintained Website Isn't Just a Risk —
It's a Liability

Security vulnerabilities get exploited

Outdated plugins and CMS versions are the #1 way sites get hacked. Regular updates close those doors before attackers find them.

Slow sites lose revenue

A site that takes more than three seconds loses nearly half its visitors. Performance degrades without maintenance.

Downtime costs customers

Every minute your site is down is a minute customers can't reach you. Unmonitored sites stay down longer.

No backup means no recovery

Without daily backups, a hack or crash means starting from zero. Maintenance includes automated backups and easy restore.

How We Work

Proactive Maintenance,
Not Reactive Firefighting

1

Initial Site Audit

We audit your current setup — security, performance, backups, update status — and identify what needs immediate attention.

2

Security Hardening

Apply security patches, configure firewalls, set up malware scanning, and establish backup protocols before ongoing work begins.

3

Ongoing Monitoring

24/7 uptime monitoring, weekly security scans, automated daily backups, and regular performance checks.

4

Regular Updates

Weekly core, plugin, and dependency updates — tested in staging before applying to live site.

5

Priority Support

Fast response to issues, questions, and content changes. Real support from actual developers.

6

Monthly Reporting

Performance reports, update logs, security status, uptime statistics, and recommendations for improvement.

Choose Your Plan

Flexible Maintenance Packages
For Every Business

Essential
$299/mo
For small business websites
  • Weekly security scans
  • Core & plugin updates
  • Daily automated backups
  • Uptime monitoring
  • 2 hour response time
  • Monthly performance report
Get Started
Professional
$599/mo
For growing businesses
  • Everything in Essential
  • Daily security scans
  • 1 hour response time
  • Monthly content updates
  • Performance optimization
  • Priority support queue
Get Started
Enterprise
Custom
For high-traffic & custom sites
  • Everything in Professional
  • Real-time security monitoring
  • 15 min emergency response
  • Unlimited content updates
  • Dedicated account manager
  • Custom SLA agreement
Contact Us
Trusted by 100+ Businesses

What Our Clients Say
About Our Support

★★★★★

"Knowing that security updates, backups, and monitoring are handled lets me focus on running my business. Their response time is consistently fast, and they actually explain what they're doing."

Business Owner
Professional Services, Surrey BC
★★★★★

"We had a plugin conflict that broke our checkout. Weblabs had it fixed within two hours on a Sunday. That kind of support is worth the monthly fee alone."

E‑Commerce Manager
Online Retail, Vancouver BC
★★★★★

"Our old developer disappeared when we needed urgent help. Weblabs took over maintenance and handled a security issue that had been sitting unresolved for months. Night and day difference."

Marketing Director
B2B Services, Canada
Questions & Answers

Common Questions About Maintenance

What platforms do you support?+
WordPress, Shopify, WooCommerce, Webflow, and custom PHP/React/Node.js builds. We can maintain most platforms — just ask.
Do you handle content updates like adding blog posts or changing text?+
Yes. Professional and Enterprise plans include monthly content updates. One-off updates are also available on Essential plans.
What happens if a security breach occurs?+
We detect and respond immediately. We restore from the most recent clean backup, patch the vulnerability, and provide a full incident report.
How fast is your response time?+
Essential: 2 hours. Professional: 1 hour. Enterprise: 15 minutes for critical issues. All plans include support during business hours, with emergency after-hours for critical outages.
Can I pause or cancel my plan?+
Yes. Month-to-month plans with no long-term contracts. Cancel anytime with 30 days notice.
Do you offer one-time fixes instead of ongoing plans?+
Yes. We offer one-time security audits, performance optimizations, and emergency fixes. Ongoing plans are more cost-effective for regular needs.
What's the first step?+
Book a free maintenance audit. We'll assess your current setup, identify risks, and recommend the right plan for your needs.
Stop Worrying About Your Website

Let Us Handle the Maintenance.
You Focus on Growing Your Business.

Security, updates, backups, and support — handled by a team that actually knows what they're doing. Start with a free maintenance audit and see where your site stands.

Join 100+ businesses that trust Weblabs Studios to keep their sites secure.