Terms & Conditions

1. Introduction

Welcome to Weblabs Studios. By using our website, requesting our services, or signing up for any of our digital marketing, SEO, AEO, GEO, or development packages, you agree to these terms. If anything doesn’t sit right with you, let’s talk before we start — we’re genuinely happy to clarify.

2. The Services We Provide

We offer a range of digital growth services including (but not limited to):

• Search Engine Optimization (SEO)
• Answer Engine Optimization (AEO)
• Generative Engine Optimization (GEO)
• Website & App Development
• Conversion Rate Optimization (CRO)
• AI Citation Strategy & LLM‑friendly content
• Consulting & Audits

Every engagement begins with a detailed proposal or scope of work that outlines exactly what we’ll deliver, when, and for how much. That document (plus these general terms) makes up the full agreement.

3. How We Work Together

Communication

We believe in open, honest communication. You’ll always have a direct line to your project lead via email, Slack, or scheduled calls. We aim to respond within one business day — usually faster.

Timelines & Deadlines

We set realistic timelines based on the project scope. If you need something urgently, we’ll try our best, but miracles sometimes take a little longer. We’ll always keep you posted if anything changes.

Revisions & Feedback

Our standard packages include a defined number of revision rounds. Additional rounds outside the original scope may be quoted separately. Clear, prompt feedback from your side helps us ship better work faster.

4. Payment Terms

• Invoicing: We invoice according to the schedule agreed in your proposal (typically 50% upfront, 50% on completion, or monthly for retainers).
• Due dates: Invoices are payable within 14 days unless otherwise stated.
• Late payments: If an invoice is overdue, we may pause work until the account is settled. No one likes delays, so we’ll send a friendly reminder first.
• Refunds: Digital marketing and development are custom services; once work has started, refunds are rare. If something goes wrong, we’ll always make it right — your satisfaction matters more than a one‑off fee.

5. Intellectual Property

Here’s the fair deal:

• What we create: Once full payment is received, you own the final deliverables we produce for you — websites, graphics, code, content, etc.
• Our tools & know‑how: We retain ownership of our proprietary methods, frameworks, internal tools, and any reusable code libraries that aren’t project‑specific.
• Portfolio rights: Unless you tell us otherwise, we may showcase your project in our portfolio (with your brand name). We’ll never share confidential data or trade secrets.

6. Confidentiality

We treat your business information like our own. Any data, strategies, or documents you share with us stay confidential. We never sell or misuse your data. Our team members are bound by confidentiality clauses, and we’re happy to sign an NDA if you prefer.

7. Third‑Party Tools & Services

Sometimes we integrate third‑party tools (analytics, email platforms, Google services, etc.) to deliver your project. We choose reliable partners, but we can’t be held responsible for their uptime or policy changes. If a tool goes down, we’ll recommend a solid alternative.

8. Limitation of Liability

We put our best effort into every project, but digital marketing outcomes depend on many factors — search engine algorithms, market conditions, your industry, and even luck. We don’t guarantee specific rankings, traffic numbers, or revenue figures. What we do guarantee is transparent reporting, ethical work, and a team that genuinely cares about your growth.

Our total liability, in any case, is limited to the fees you’ve paid for the specific service in question. We’re not liable for indirect losses like lost profits or business interruptions.

9. Termination

Either party can end a project with written notice. If you choose to stop mid‑project, you’ll pay for the work completed up to that point plus any non‑cancellable third‑party costs. If we have to stop (it rarely happens), we’ll refund any unearned fees and hand over all work done so far.

10. Website Usage & Acceptable Conduct

When using our website, you agree not to:

• Submit spam, malware, or anything illegal through our forms.
• Attempt to hack, scrape, or reverse‑engineer our site.
• Use our name or logo without permission.

We reserve the right to block access to anyone misusing our site.

11. Cookies & Privacy

We have a separate Privacy Policy that explains how we handle your data. By using our site, you also agree to that policy.

12. Changes to These Terms

We may update these terms occasionally. The latest version will always be here with a fresh “last updated” date. If we make material changes, we’ll let you know via email or a site notice. Continuing to use our services after an update means you accept the new terms.

13. Governing Law

These terms are governed by the laws of British Columbia, Canada. Any disputes will be handled in the courts of Surrey, BC — but we’d much rather talk things out over a virtual coffee.

14. Get in Touch

Questions? Concerns? Just want to say hi? We’re real people behind this screen. Reach out anytime: